REFUND & RETURN POLICY

1. Purchased but not shipped (Cancelation):

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

 2. Productshas been delivered (Unused):

Within 7 days of receipt of your order, you may return the unused product(s) if there are some problems of the item.

Items must be in their original packaging, all the original boxes must be intact and must include, along with all packaging materials, manuals, plus all accessories and documents.

 3. Used products:

We do not offer returns except in EXTREME cases of breakage/malfunction. But we support warranty. Please contact us with pictures or videos if you meet some problems of the product, we will help you resolve it.

 4. Shipping Damage Claims：

We are proud of our products, but we can't control the shipment. In some extreme cases, the item you receive may be damaged during transportation, so you should check the item in good condition when receiving it. If the unfortunate thing really happens, please provide us with the Photo or video and contact us at supportweb@bebiking.com. 

Notice: we will not accept Shipping Damage Claims later than 7 days from receipt of products. 

 5. Refunds (if applicable)：

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 6. Late or missing refunds (if applicable)：

If you haven’t received a refund yet, first check your bank account again.Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at supportweb@bebiking.com.

7.Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out. 

8.Returns (if applicable)

We accept return of products. Customers have the right to apply for a return within 14 days after the receipt of the product. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. 
Customers will only be charged once at most for shipping costs (this includes returns); No restocking fee to be charged to the consumers for the return of a product.

Once your return is received and inspected, we will email you a notification of receipt. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

10.Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at supportweb@bebiking.com.

Please contact our Customer service at supportweb@bebiking.com to get the return address.

Please feel free to contact us if you have any questions, thanks!

Email: supportweb@bebiking.com